Frequently Asked Questions

Miles How do I log miles? Do you round my miles? I forgot to submit miles yesterday. What should I do? Can I add pictures with my mile submission? Can I add hashtags to my mile submission? I track the elevation of my runs -- is there a place for me to track that with Racery? What if I accidentally submit wrong mileage? Can I delete them and resubmit? I forgot to post my mileage for 2 months ago and just realized — How do I add mileage for a specific date? How far back can I backdate mileage in a virtual race? Can I add my mileage in bulk? I e-mailed mileage but the map hasn’t updated? When I submit my mileage, who am I emailing? When is the deadline for submitting my miles to a virtual race? So, my friend wants to participate but she gets her miles in by zumpilatyogawalking, not a running — what type of mileage to you accept? I'm getting a weird message that I don't understand that loooks something like this "You submitted: "blockquote, div.yahoo_quoted { margin-left: 0 !important"

Bio/Nickaname/Profile Pic Changing my bio, profile pic and nickname -- how do I let people know how cool I am?

Virtual Races Can I create a virtual race of my own? Can I sign up after a virtual race has already started? I signed up for a virtual race and I'm receiving emails, but it keeps saying I'm not registered. WHY is this happening??!?!?! Why can't I be in two virtual races at one time? Why do I see other sports on people's logs?! I thought this virtual race was only running! I want to bring my brother/mother/boss into this virtual race. How do I invite other racers? I want everyone to know that I ran in the Cupid Color Spartan virtual run. How do I leave comments? Why don't you have a list of public virtual races? I’m a part of a virtual team race, how do I find my personal mileage on the map?

My Trek What is my "Trek"? Where can I find my "Trek"? How will I log miles in my "Trek"?

Help! I’m having technical difficulties, what should I do? Not receiving our emails? TOO MANY EMAILS. (We get it...you like choice. We do too.)

Racery General Why did you build Racery? App for my iPhone or Android? You’re just a virtual racing tool — how can you help me make my story bigger? Addicted to Virtual Race Bling?

Payment and Refunds What payment processors do you use? If issued a refund, how long does it take to show up in my account?

How do I log miles?

There are two ways to log miles! The first is on your virtual race page under the Log Miles tab. Unsure of how to find your virtual race page? Check any of the virtual race emails you receive for the link. The second is to respond to our daily "Were you active today?" or "Daily Report" email with your mileage. A simple number suffices. No quotation marks, no exclamation points, no parenthesis needed — just the number. For example: 4.2

Do you round my miles?

We give you rounded numbers on the virtual race page that are easy on the eyes. But don't worry, they are based on accurate tallies on our back-end. We know exactly how much you move!

I forgot to submit miles yesterday. What should I do?

No biggie! To log multiple days, go to your Log Activity tab on your virtual race page, choose your date, add your mileage and a comment if you’d like, and hit submit. You can also reply to your daily "Were you active today" or "Daily Report" emails by simply submitting the date that you ran/walked/jumping jacked, along with your mileage, with a semicolon in between submissions! For example: 6/15 3.5; 6/16 1.2

Can I add pictures with my mile submission?

YES! Definitely! If you're logging miles on the race page, add a photo by clicking the camera icon on the Log Miles tab. If logging miles via email, simply reply to your daily email and add the picture as an attachment. Note: size is limited to 4MB for pictures, so make sure to edit your photo before sending. Accepted picture formats are jpeg, gif, png or bmp.

Can I add hashtags to my mile submission?

YES! Do you #RunOnBeer? Are you team #nike or #saucony? Are you a #trailhead or was it a #weekendrun? When you log your miles, hashtag your shoe brand of choice or your running group — and start connecting with other people in your race! Find the most commonly used hashtags at the top of the Recent Activity feed on your race page.

I track the elevation of my runs -- is there a place for me to track that with Racery?

Start adding elevation gains to your mileage submissions in a comment by putting "+" in front of the number of feet you’ve gained. If enough people use the +, we’ll start tracking elevation and giving awards!

What if I accidentally submit wrong mileage? Can I delete them and resubmit?

Your fingers slipped and you added 1,000 miles instead of 1.0. It happens! You can delete miles by clicking the “V” icon that appears in the top right corner of all mileage logs in activity feeds everywhere on the site. When you click the "V" icon, you’ll see the option to Share Link, Share on Facebook, or Delete activity. You’ll be asked to confirm that you want to delete your activity, and VIOLA your miles will be deleted. Contact us directly at team@racery.com if you have any problems!

I forgot to post my mileage for 2 months ago and just realized — How do I add mileage for a specific date?

You can log miles from a past date by going to the Log Miles tab on your virtual race page, choose your date, add your mileage and a comment if you’d like, and hit submit. You can also respond to our daily "Were you active today?" or "Daily Report" emails with your mileage and the date you want your mileage to count for like this: 2/8 4.2

How far back can I backdate mileage in a virtual race?

Please only backdate mileage for a virtual race up to two weeks in the past. This is an effort to keep the virtual races fair. Feel free to backdate as many miles as you want on your personal Trek -- we know those 150 day streaks are super important and we’d love to help you track that!

Can I add my mileage in bulk?

While you can use Racery however it works best for you, our general request is that you please don’t upload mileage in bulk! This affects virtual race stats -- yours and the stats of other racers. Any backdated mileage should be attributed to the appropriate day using the Log Activity tab.

I e-mailed mileage but the map hasn’t updated?

PATIENCE!!!!! No, just kidding, we feel your impatient pain. If your map position has not updated within twelve hours, track us down at team@racery.com. You all help keep us on our toes and are usually the first to alert us to any system errors, so be as naggy as you want… seriously.

When I submit my mileage, who am I emailing?

When you submit mileage to any of your virtual race emails you are submitting to our technology — that's why there are specific rules on how you must submit! Trying to reach a real life human? Shoot us an email at team@racery.com! If you just feel like yelling out into the void "NO I DIDN’T RUN TODAY BECAUSE HAVE YOU LOOKED OUTSIDE? IT’S POURING", that’s totally fine. You’ll probably give Kayla a good laugh when she’s looking over the errors for the day.

When is the deadline for submitting my miles to a virtual race?

Only mileage added before a virtual race officially ends will count in the race leaderboards. That is the deadline for you to submit any final mileage. You can find the end date for your virtual race in the About tab on your race page! Our races generally end at 23:59:00 on that day, BUT check your email -- we’ll send out warning emails two days before the virtual race closes AND on the day that it closes so you’ll know for sure when you need to get those miles :)!

So, my friend wants to participate but she gets her miles in by zumpilatyogawalking, not running — what type of mileage to you accept?

We get this question a lot, actually! We like to say that the rules of the game are completely up to the virtual race creator! If you want to accept walking miles, go for it. If you want to let people count mileage from mushing their sled dogs through the Alaskan terrain, go for it! If you want to only accept mileage that were run on muddy trails, that’s okay too! You set the stage for whatever story you’re trying to create!

I'm getting a weird message that I don't understand that loooks something like this "You submitted: "blockquote, div.yahoo_quoted { margin-left: 0 !important"

Are you using Yahoo's Mobile Mail App? If so, unfortunately they place HTML in the plain text formatted version of emails, which is non-standard and difficult to capture with our technology. You can switch your email setting in the Yahoo Mobile Mail App to "PLAIN TEXT" OR you can submit your miles via desktop or directly on the race page or

Changing my bio, profile pic and nickname -- how do I let people know how cool I am?

You're awesome. We know it. You know it. There are 2 ways to edit your bio.

1. Go to the navigation bar on the top right of the virtual race page (Don't know how to find your race page? Check out the link in your daily emails.) Click on your avatar picture and you'll see a drop down list of virtual races you're in and an option that says “my bio.” (*Not seeing your avatar picture? Make sure to log in by clicking on the gray circle.) Click on “my bio” and it will take you to your bio page. {You can also find your bio page at racery.com/[nickname]}. Once there, clicking the big ol’ button that says “Edit My Bio” makes the avatar, full name, nickname, and bio text fields editable. Add a sweet picture of you running, walking, hiking, your dog, or anything you want. The max picture size is 5 MB.

2. Find your name in the runners (or walkers, cyclists, rowers, swimmers or exercisers!) tab on the virtual race page. Click on it and you'll see a blue link for "Full Bio." It will take you to your bio page --- the same one as above!

Can I create a virtual race of my own?

YES! ABSOLUTELY! Pick a route, name it, and CREATE. You’ll have a URL to share in 23.2229 seconds (or something like that!)

Can I sign up after a virtual race has already started?

Unless the race creator says no, ABSOLUTELY. On the virtual race page, open the "Runners" tab, go to the bottom of the list of racers and enter your name and e-mail address — and BOOM, you’re racing!

I signed up for a virtual race and I'm receiving emails, but it keeps saying I'm not registered. WHY is this happening??!?!?!

Do you have an alias or multiple emails connected to your account or phone? It's possible that you are responding with a different email address than the address you registered with. If you don’t think that’s the case you know the drill by now… contact team@racery.com and we’ll get to the bottom of it!!!

Why can't I be in two virtual races at one time?

In our experience, being in too many virtual races at one time takes away from the magic. For this reason, unless you're a race creator we put a limit on the number of races people can join, unless it’s a virtual team race. If you'd like us to make an exception to this rule just shoot as an email at team@racery.com! We’re all about breaking the rules over here… especially Martin. He’s a sneaky one.

Why do I see other sports on people's logs?! I thought this virtual race was only running!

Miles on a racer's personal log are for all virtual races they are in, over all sports. Don't worry--only their miles for THAT race count in that virtual race.

I want to bring my brother/mother/boss into this virtual race. How do I invite other racers?

Racing is so much more fun when you know people involved — so many more opportunities for silly banter about who’s kicking who’s butt. Inviting other racers is as simple as sharing your virtual race link — through email, Twitter, Facebook, Post-It-Notes — however you’d like!

I want everyone to know that I ran in the Cupid Color Spartan virtual run. How do I leave comments?

After the mileage, insert // and then your comment, for example: 13.1 // IN THE CUPID COLOR SPARTAN RUN.

Why don't you have a list of public virtual races?

Most of the virtual races that are created with Racery are private races created by friends, running groups, co-workers, companies, etc. — We do always have a few training routes open that you can hop into when you've finished a virtual race! Or, go ahead and create your own virtual race!

I’m a part of a virtual team race, how do I find my personal mileage on the map?

Go to your race page and look at the bar on the left side where you find your team names. You can find your personal mileage under the team tab by clicking the team name OR you can find your personal mileage by clicking the Runner tab where you will find all individual racer mileage!

What is my "Trek"?

Your trek is a way to log miles continuously, whether or not you’re in an active virtual race. We want you to be able to stay ‘trekking along’ on your route - get it? Any miles you’ve accumulated in a running or exercising race will count toward your personal trek.

Why do only exercising and running miles count? For right now, we are only counting miles that were logged in a running or exercising virtual race, but we’re working on expanding this to cycling, swimming, rowing, and walking!

Where can I find my "Trek"?

You can find your trek's virtual race page by looking at the bottom of either the Daily Report or Run Reminder emails, or you can go to your trek's URL: racery.com/mytrek/nickname

How will I log miles in my "Trek"?

We’re so glad you asked! If you’re in a current virtual race, you can find the link to your trek at the bottom of your Daily Report and Run Reminder emails. You won’t need to log miles in it because logging miles in your current race will count toward your trek. If you’re not in a current race, you will receive a 4:30pm EST Run Reminder email that you will reply to or you can log miles online on your virtual race page. Find your virtual race page by going to your personal URL: racery.com/mytrek/nickname

I'm having technical difficulties, what should I do?

Shoot, we hate that. Help us by grabbing some info before you reach out to us. If you go to http://supportdetails.com, it will give us a good idea of the operating system and web browser that you're on so we can diagnose the issue more quickly. We promise we’ll find the answer to your question.

Not receiving our emails?

First, please make sure to check your spam folder. Every once in a while our emails end up there. Also, some corporate and university email servers block this type of message. Please contact us if you signed up with a corporate account and you'd like to switch your Racery email address to your private email address.

TOO MANY EMAILS. (We get it...you like choice. We do too.)

There 3 options that you can choose from:

Option 1: I want to opt out of a certain type of email
Option 2: I’m ready for my next challenge/I’m logging on the virtual race page and want to opt of all emails from a specific virtual race.
Option 3: I want to cut all ties with Racery

All you have to do is go to whichever email you'd like to opt out of, go to the bottom of the email and choose from 1 of the 3 options — then you'll you’ll be taken to a landing page to confirm. Confirm and you've successfully opted out of that email! Having issues? Contact the Team and we will take care of you! Scout’s honor!

REMEMBER: If emails aren’t your thing, you can always log miles on the Log Activity tab on your virtual race page. Don’t know how to get to your virtual race page? Grab the link from the bottom of your emails before you opt out. Then bookmark that link so you can keep going back!

Why did you build Racery?

To build an innovative, revolutionary (cue all of the other buzzy words for innovation here) way to motivate people to MOVE. No, all jokes aside, we’re a tech company. Lots of our staff run. Two team members — one from our Durham, North Carolina office and the other from our Budapest, Hungary office — cooked up Racery to allow co-workers to race with each other. The rest is history… now back to that innovation stuff.

App for my iPhone?

YES YES YES!! We finally have an app for your iPhone AND Android! It's in the early stages but it's functional and provides another simple way to stay active with Racery! Check it out in the App store here. Check out the Android app here!

You’re just a virtual racing tool — how can you help me make my story bigger?

Okay, hear us out. When we first started this thing we thought we were just a racing tool, too — allowing people to virtually race each other in long term races blah blah blah… But then this super awesome thing happened. You guys took this simple tool and started using it in ways we NEVER imagined possible. Non-profits using us to collaboratively cover thousands of virtual miles for a cause. Cross-country teams using it to motivate & train… Local co-ops using custom Racery routes to share stories with their customers about local florists, grass-fed cows and breweries… Old high school cross country buddies reconnecting from all over the world to catch-up and compete with each other. Before we even knew what this tool was capable of doing, you all took it and ran with it (pun non intended, but still awesome). So, that’s what we mean when we say "don’t be afraid to make your story bigger." Think we can’t help you? Reach out and tell us what you’re looking to achieve. We love a challenge and a chance to be included in YOUR story.

Addicted to Virtual Race Bling?

Ask us about our races with medals! We sometimes offer medal packages with our open virtual races here. We also have options for medals with some of our epic virtual race events -- wanna know more? Shout in our direction at team@racery.com.

What payment processors do you use?

Our default payment processor is Stripe, but some our challenges use PayPal. Racery does not store any credit card information!

If issued a refund, how long does it take to show up in my account?

If you are a participant in a race using Stripe and need a refund, depending on your bank, it make take up to 5-10 days for your refund to show up. If you are a participant in a race using PayPal, refunds to credit or debit cards can take up to 30 days depending on the card company involved.

What are you waiting for? Dream up your custom race!