This supplemental Privacy Notice describes the data we collect and process when you use Racery's AI-powered chat assistant ("AI Features"). This notice supplements the Racery Privacy Statement. Terms not defined here have the meanings given in our Privacy Statement.

Data We Collect Through AI Features

• Chat messages: The questions you ask and the AI-generated responses, stored as part of your chat session
• Session metadata: A randomly generated session identifier, the page URL where you initiated the chat, the chat persona type (e.g., support, coaching), and timestamps
• Feedback: If you provide feedback on a response (such as a thumbs up or thumbs down rating), we record that feedback along with the associated message
• Race activity data (race pages only): When you use the AI assistant on a race page while logged in, we may use your race activity data — including distance logged, current position, days since last activity, and leaderboard standing — to provide personalized, motivational responses

How We Process This Data

Your chat messages and relevant context (including race activity data where applicable) are transmitted to our AI service provider, Anthropic, PBC, which processes this data to generate responses. Anthropic processes this data pursuant to its commercial terms and does not use your data to train its AI models. For more information, see Anthropic's privacy policy at www.anthropic.com/privacy.

Automated Personalization

On race pages, our AI assistant may use your race activity data to classify your current participation status (such as whether you are near a milestone, recently active, or approaching the finish line) in order to provide relevant motivational messages and suggestions. This classification is used solely to personalize the chat experience and does not produce legal effects or similarly significant effects on you. You can access the same information and support without personalization by contacting team@racery.com or browsing our Knowledge Base.

Retention

Chat session data (messages, responses, metadata, and feedback) is retained for 90 days for quality improvement, abuse prevention, and to address user inquiries about prior conversations. After 90 days, chat session data is deleted. Aggregated, non-personally identifiable usage statistics (such as total message counts and topic categories) may be retained longer.

Security

We use rate limiting, input validation, and automated abuse detection to protect the AI chat feature. Chat sessions are identified by randomly generated session identifiers, not by your account credentials. On your first message in each session, we may verify that you are a human user through an automated challenge.

Third-Party Data Sharing

We share data collected through AI Features with the following third party:

• Anthropic, PBC (AI service provider): Receives your chat messages and relevant context to generate responses. Anthropic is contractually required to process this data solely to provide responses to your queries and does not use it to train AI models.

Under the California Privacy Rights Act (CPRA), this processing is performed on our behalf as a service provider and does not constitute a "sale" or "sharing" of personal information.

Your Rights

GDPR (EU/EEA): The automated personalization described above is based on our legitimate interest in providing a useful service experience and does not produce legal effects or similarly significant effects concerning you. You may object to this processing by contacting us at privacy@pressflex.com.

CPRA (California): You may request disclosure, deletion, or correction of data collected through AI Features using the methods described in our Privacy Statement.

Your Choices

Use of the AI chat feature is entirely optional. You may close the chat widget at any time. All information available through the AI assistant is also available through our Knowledge Base or by contacting team@racery.com. If you do not want your race activity data used for personalized chat responses, you may use the chat feature on non-race pages, where no activity data is accessed.

Last updated: March 2026