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Virtual racers
How can I create a Racery account and nickname?
You create your personal Racery account and nickname at the moment you sign up for your first virtual race. (Not before!) This will happen on a URL created by the company, charity or club that’s sponsoring your event. You can later edit your nickname in your bio settings, assuming the new name you want is available!
How do I edit my nickname, email address or the name on my bib?
Easy! Click on your avatar, top right, then 'my bio,' then 'edit my bio.' Update the information, then save.
I've lost my bib, updated my name or changed my team, how can I get another bib?
You'll find this on your personal Racery page. (You can get there either by clicking on "my bio" beneath your avatar, when logged in, or by using your version of this URL: racery.com/yournickname .) Look in the right column and you'll see your bib. If you've updated your name or changed your team, the new information will show on the bib.
I need to change teams, what should I do?
Write your race's sponsor. They've got a dashboard and can move you, assuming there's room on the new team.
How do I revise or delete an activity?
Just click the gear symbol on the right side of the log. Then, if you want, resubmit the activity with the correct miles or minutes!
How can I get fewer emails?
Would you believe some racers want more!? Anyway, you can turn off any type of email by going to the bottom of the email, like below, and clicking the first unsubscribe link, which is specific to that email type. Don't click the last option, unless you want to disconnect entirely from your race!
I just cycled 100 miles, why did I only move 32 miles on the route?
In our cyclist-only virtual races that exclusively, every mile cycled counts on the route. But in our inclusive activity conversion races—with people doing yoga, swimming, tennis, running and 80-odd other activities—we try to keep the playing field level and fun for everyone. Conversions are based on effort, so an hour of swimming = roughly one hour of cycling = roughly one hour of running in route miles.
How does Racery convert activity minutes into a route mile?
We’ve combined various academic resources that convert activities like dancing and swimming into steps to convert activities into route miles. Some race sponsors use custom conversion tables. Here's our standard list of the ~80 activities we convert.
Can I log my mileage in bulk instead of submitting each day separately?
We suggest you avoid this. Bulk uploading disrupts virtual race statistics, the race leaderboard, and your own “longest run” and streak achievements. You can use Racery however works best for you BUT, ideally, any backdated mileage should be attributed to the appropriate day using the Log Miles/Activity tab.
Can I sync my FitBit, Garmin or iWatch with this virtual race?
Many people don't use a tracking gadget and different brands have different exercise sensitivities, so Racery doesn't sync with these devices. Fringe benefits to this old skool approach: a) studies show that logging fitness activities manually boosts motivation and habit formation, b) logging via the site encourages more community involvement. You CAN log steps if you want, but to be fair to other racers, it is better if they're "intentional," ie above and beyond the essential walking you do to get through life.
Can I log all my steps from Fitbit or iWatch into this virtual race?
To keep the playing field level and focus on boosting fitness, Racery suggests participants only log intentional exercise, ie periods when you go out of your way to add extra activities to your day, rather than all their daily steps. But each Racery event has its own rules, so check your race’s About section!
What’s up with the 26.2 virtual stickers—sometimes I don’t get them?
The virtual stickers for covering 26.2 miles or 100 miles (or 1000 miles!) are awarded when you first cover each distance. After the first instance, each type of sticker is only generated when cover that distance in fewer days.
Rather than relying on cookies, how can I set up a pass code?
You should have received a passcode on the day you joined Racery. You can update this at any time by clicking on "settings."
Then, when you click "login" when visiting Racery, check "use my passcode" and then enter your PIN.
What happens when I finish the race distance?
You get to keep logging miles and competing until the race period is over! At the bottom of the athletes leader board, you'll find an ultra leaderboard. When you finish the original distance and then next logs miles, you also appear in the ultra leaderboard, your total miles tallied. The same goes for teams.
What's the difference between a team and a group?
In all our races, racers can track friends and colleagues using a filter we call "groups."
- Anyone can join a group, and each racer can join multiple groups.
- We track each group's total miles as well as its average miles per racer.
- A group doesn't have an avatar or digital awards.
- More on creating or joining a group here.
Some races have teams.
- Each team has a fixed size and a captain.
- Team members can message each other privately on the race message board.
- Each racer can only belong to one team.
- Each team can (depending on the race sponsor) have an avatar on the route.
- Teams get digital awards for mileage and, in charity-linked events, their total donations.
I love the email that comes at 4.30pm EST daily reminding me to exercise. It's stopped coming, why?
We’re sorry! We love this email too. Research shows that nudges like this are very motivational for some athletes.
But if you don’t open one type of email for seven days, we automatically opt you out of that SPECIFIC email type. We then send an email asking whether you’d like to continue getting that email. If you say YES, we’ll start sending that email type again! If you’d like to restart that email, then please search for that email (subject line: “We've unsubscribed you ”) and hit YES!
Can I join a virtual race after it’s already started?
Unless the race sponsor says otherwise, ABSOLUTELY! On the virtual race page, open the the ABOUT section and select the JOIN NOW! Button. Confirm your device and BOOM, you’re racing!
If you have exercise from prior days, you can backdate.
Can I backdate exercise in a virtual race?
Yes! Go to the LOG MILES or LOG ACTIVITIES tab for your virtual race, pick the appropriate date, add your activity plus maybe a location, comment and/or photo, and hit “Submit.” If you have multiple days to add, we recommend logging each day separately so your motivational stats (like streak or longest workout) stay correct! You can only backdate mileage back to the start date of the race. Also, you cannot add miles in a race that is closed or ended.
Why add hashtags when I log activities?
Adding a hashtag or two to your activity log (#AMrun or #rumba or #nopain) makes it easy for you to compare workout notes with others using the same hashtag in the race.
Can I add a photo to my log?
YES! Click the camera icon on the LOG tab and upload. Formats are jpeg, gif, png or bmp. Size is limited to 10 MB for pictures, so you may need to edit your photo before uploading.
Can everyone in my family submit miles through my Racery account?
Yes, but all their miles will show up as your miles, which other racers may not think is fair! This is a good question to direct to your race’s sponsor!
How do I invite others to join a virtual race?
Racing is much more fun when you know people! Inviting other racers is as simple as sharing the virtual race’s link — through email, Twitter, Facebook, Post-It-Notes — however you’d like!
(Some races count how many racers get other racers to sign up. You can use the personal referral link on the race page once you’ve signed up! Find it in the About tab!)
For virtual charity races, what's Racery's fee on donations?
We figure charities should keep what’s donated, so Racery keeps 0% of funds raised! (Some competitors charge as much as 80%. Crazy, right?) The secure payment processor we use,Stripe, charges 2.9% for all credit card fees and .30 cents for each donation transaction. Racery pays its own bills by charging an entry fee for each racer.
I signed up for this virtual race, and I'm getting Racery emails. Why does the server say I'm not registered when I try to log in?
It's possible that you're inputting a different email address than the one you originally registered with. Check the "to" field of your emails from Racery. If you don’t think that’s the case, contact team@racery.com and we’ll get to the bottom of it!!!
Why am I not getting Racery emails?
Before emailing us, first, please make sure to check your spam folder and other folders. Every once in a while our emails end up there. Also, some corporate and university email servers block messages coming from sites they don’t know -- this sometimes includes Racery! If necessary, you can switch your email to a personal account rather than a corporate email address.
My company’s virtual race starts in six weeks. Will you remind me to start logging miles?
Yes! You’ll get an email two days before the race begins. Keep your eye out for a subject line “Just two days until the start of ‘race-name-here’!!
How do I communicate with other team members?
If you pick the "team" option in your race's messageboard, only team members will see the message. They'll also get an email notification with your message. If they reply, even without the team name, their messages will stay private. Nobody will get an email to replies that don't contain @yourteamname.
How do I find myself or my team in a big race?
The experience looks slightly different between the web version of the race and the iOS version, but the outcome is the same: open the racer (or team) tab and you'll see yourself (or team.)
Why does Racery charge more per racer than some other virtual race solutions?
- Our virtual races include significantly more features, vs our competitors, that boost morale, competition, camaraderie and fundraising.
- Unlike our competition, we don't charge setup fees for race sponsors.
- Our racer fees pay numerous bills. These include: servers and bandwidth; staff time invested in designing and programming new features; staff time spent supporting racers and race sponsors. (We spend very little on marketing. Word of mouth sells Racery.)
- Unlike a lot of Internet companies, Racery isn't VC-funded, which means we depend exclusively on racers' fees to pay bills. It also means we can call our own shots, and we can be patient in growing the market for virtual races.
- Unlike many virtual race companies, Racery charges nothing on charity race donations.
If I'm in Portland and log exercise at 11pm, will my miles be credited to today or tomorrow?
Tomorrow (your time)! Racery operates on Eastern Time, so your submission is logged in our servers as 2 AM ET. Though we've got racers around the world and races have to start and end at a set time. So we had to pick one time zone to govern all submissions.
How does team chat work?
- If you're in a team race, you can privately chat with teammates by adding 2team to your message. 2team will convert into your team's name.
- Just use 2team without any extra characters like ":" or "-" !
- Starting a thread with 2team sends everyone an email notification. As with all our emails, if this type of email annoys individuals racer, she or he can unsubscribe using a link at the emails bottom.
- Your teammates don't need to use the team name or 2team to keep their replies private.
- To reply to a team thread, please use the chat icon (see image) below the initiating post to avoid spamming your teammates' inboxes! (Or revealing team secrets to other teams. 🙂

- Some teams may prefer Facebook, Slack, email or WhatsApp. But if everyone on your team doesn't use a single platform, you're welcome to use our team chat function to stay in contact.
- To delete your message, use the gear on its right. If you're on the iOS app, do it to the web versionof the race on your laptop or phone.
- This team chat feature is new. Feedback welcome at team@racery.com!
- Note that race administrators can view your messages.
I ran 105 miles but wasn't allowed to log it. What's up?
Sorry about that! Congrats on your long run. Wow, that's more than any of us do in a month. This limit exists because sometimes people log mistakenly 15 miles as 150 and win a race. We can input the 105 miles for you manually.
Why is the bib on my bio page got a different than the bib I got when I registered?
Our software adjust bib numbers to reflect the actual number of people in the race. So when someone drops out, higher bib numbers drop by one. (Sometimes the bib changes when the race sponsor changes the bib background.)
How do you pronounce Racery?
Think bakery or brewery!
Virtual race sponsors
How does Racery make money?
We offer two options. In many races, each racer pays a registration fee to Racery, with no fee to the company or charity sponsoring the race. In other races, the race sponsor buys pays for racer entries up front. There's no fee on donations in either case.
Does it cost extra if we open registration months before the race starts?
No! Race fees are determined only by the duration of the actual race. We encourage you to open registration as far in advance as possible.
What do Racery’s fees cover?
Racery's per race fee fee covers all our technology (both fitness and fundraising functionalities), racer bling, racer support, and our advice on best practices based on six years of experience with other fundraising races. See a list of our per racer fees here. In larger prepaid races (tiers here), the fee also covers additional features and service.
Are per racer fees on top of money paid for premium features?
No! If your organization prepays $10,000 in racer fees for a one month charity race, you'll get 1,000 free racer entries AND the various premium features and enhanced branding that go with that level of prepay.
Does Racery earn anything on donations?
Zero! That’s right, we retain no portion of donations!
Can racers log exercises other than just walking or running miles?
Yes! We can configure a race to take a single type of miles (running, swimming, cycling, etc) OR to accept any kind of exercise, using Racery’s minutes-to-miles activity converter. n more inclusive race can include gardening, yoga, unicycling… your call! (We’ve even had races awarding miles for memorizing Bible verses!)
How long does it take to get a virtual race live?
Using our DIY forms, you can build a race in a matter of minutes. A complex race, with more branding and customization, can take a week to build.
Can I pay for a bunch of colleagues or friends?
Write team@racery.com and we'll send you a URL where you can pay for a bunch of coupons they can use.
What’s the difference between "teams" versus "groups" in a Racery race?
Racery offers two ways to create extra competition and socializing in a race.
Teams:
- fixed size (generally)
- teams have their own tab and finish awards (both miles and fundraising)
- each racer can only belong to one team
- each team can have its own avatar on the route (optional)
Groups:
- racers can belong to multiple groups
- provide a filter in large races, allowing racers to keep track of friends or colleagues on a group specific URL
- group mileage and average miles (or dollars) per member are tallied
What's the ideal lead time between announcing a race and the starting gun?
For races for a company or organization's staffers, we recommend allowing at least two weeks on your side for registration before the race starts. For nonprofits recruiting racers from a larger, less networked pool, we recommend at least one month of open registration before the race starts.
My organization isn’t competitive or athletic and has never sponsored a physical challenge before. Will a virtual race work for us?
From what we’ve seen, probably not.
Does Racery provide medals or shirts?
We do not. We focus all our energy on building experiences for racers, making our virtual races as exciting, motivating and social as possible. If you're looking for medals, we recommend Crown Awards. For tee shirts, we recommend supporting tee shirt company that's local to you.
What’s the ideal virtual race duration?
A virtual race's ideal duration depends on the demographics and competitiveness of the likely participants. While most physical races (5ks, marathons, etc) take place in a single day, most virtual races allow participants to log miles for between one and six weeks. Versus a single day event, increasing the duration and distance allows people to get extra value out of the experience and magnifies the camaraderie and competition (and funds raised!) Charity races often last one to four weeks, since beyond that duration fundraising tends to flatten out. Company races tend to be longer—some go on for years—since people know each other better and the race can be integrated in company life.
When does our charity receive proceeds from the race?
All funds are immediately deposited in the charity's Stripe account. Creating a Stripe account takes two minutes. (Stripe works with hundreds of big companies.)
What are the pros and cons of a virtual race with teams?
While some companies and charities prefer races in which only individuals compete head to head, teams can add an extra layer of fun and competition to a race.
- In addition to individual leaderboards, team races have mileage and (in a charity race) fund raising leaderboards
- Team members can communicate with each other privately on the messageboard
- Each team has its own leaderboard and activity feed, adding intimacy to a big race
- Every team receives awards for completing the route and total mileage and (in a charity race) funds raised
The one small downside to a virtual race with teams: we recommend only displaying team avatars, so the route doesn't get too cluttered.
How do I pay for my staff to race?
If your race's entries are >$1250, we can invoice your company or nonprofit. For smaller amounts, just add /bulkbuy at the end of the virtual race's URL. So, for example, www.racery.com/r/race-name/bulkbuy
What's the difference between a Racery virtual 5k and its longer duration/distance virtual races?
Racery's classic virtual race is usually one to six weeks long (though we've got some that have been going on for years.) Racers their miles (in many races, minutes of exercise can also be logged also) based on the honor system. The leader board is ranked by which person (or team) has gone the furthest, and when the race distance is completed, a digital award is given with each person (or teams) finishing position. Even when the distance is completed, racers (or teams) can loop the route, continuing to compete on "ultra" leader boards and trying to rack up as many miles as possible during the race's total duration.
A Racery virtual 5k is only for runners and walkers. It's much shorter, lasting 1 to 7 days. Racers track their time and distance using Racery's Apple or Android app. The race's leader board is ranked by each racer's 5k time. In a 7 day event, racers can race multiple times, with only each racer's best time displaying on the leader board for times. A second leader board (and set of awards) displays total miles run by each participant during the race. Teams can also compete, both for shortest total time and longest total miles.
How is a Racery challenge different from the virtual races other companies are peddling?
Most virtual races are being produced by the providers of traditional road races. They provide a leaderboard and medal based on a single run and that's it.
In contrast, Racery has spent the last six years building robust, multi day experiences packed with multiple social and fitness nudges that keep racers motivated and entertained.
Can a race integrate exercises other than just walking or running miles?
We get this question a lot! We can configure a race to take a single type of miles (running, swimming, cycling, etc) OR to accept any kind of exercise, using Racery’s minutes-to-miles activity converter. An more inclusive race can include gardening, yoga, unicycling… your call! (We’ve even had races awarding miles for memorized Bible verses!)
Does Racery synch with wearable fitness trackers like Garmin, iWatch or Fitbit?
No! We've got four main reasons:
- Rather than diverting valuable programming hours into keeping up with wearable devices' APIs, we can spend more time building the great features racers and sponsors suggest.
- We find that wearables often fail to synch, creating headaches for racers, race sponsors and Racery.
- While Racery events celebrate intentional exercise, many wearables track all steps. This creates an uneven playing field, giving people wearing gadgets a 20-50% advantage because of incidental steps.
- Wearables create a false sense of objectivity, when in fact, the reports of two devices, say a Fitbit and an iWatch, may vary by up to 20% for the same workout. (One researcher found that GPS-based devices underestimated distance by more than 50% on a curvy, wooded route.)
- Research shows that actively logging physical activity creates habit reinforcement and positive psychological benefits that are not triggered by passive logging.
How do I build (or revise) a custom virtual race route?
The easiest approach is Racery's custom route builder.
But if you want to revise a route or build a more complex routes, there are several options:
- Use Plotaroute.com to create a GPX file.
- Use Google maps to create a route, then copy paste the route's URL to Mapstogpx.com/ to create a GPX file.
You can then upload this route to your race using its "route dashboard." To do this:
- Click on the blue cross top right on the route dashboard.
- Click "upload" and upload your GPX file.
- Click Save.
- You can either shuffle the order of the routes you now see or, if you want to delete a route, click on its edit icon, and then click delete, bottom right.
Some notes:
- If you're routing across an ocean, you'll need to include a LOT of way points, otherwise avatars may suddenly depart from the route. Warning: even with a lot of way points, this can sometimes happen.
- When using MapstoGPX, be sure not to click on an ad, but instead look for this section...
Why must a charity connect its Stripe account to raise money?
Stripe is the world's leading online credit card processor. Connecting your charity's Stripe account to the Racery race means your portion of the registration and 100% of donations are immediately credited to your Stripe account. We never touch your racers' credit cards or cash. Whew!
When does our charity's Stripe funds arrive in our bank account?
Stripe's evaluation of your account's risk determines when it forwards the money to your bank account. For new accounts, this usually happens within 1-2 weeks. After that, payments speed up.
What's the biggest virtual race Racery has ever hosted?
While we've done a number of events with ~5,000 racers, our biggest race to date had 10,000 racers on ~800 teams competing simultaneously logging miles. Ironically, in hosting an event of that size, server loads are the lesser challenge; it takes years of work and steady feedback to create a UX that keeps an event of that size intimate and meaningful for participants.
Can a race fee be denominated in a currency other than dollars?
Absolutely! Just create a race and then let us know what currency you'd like to use.
Is it worth buying a print ad to promote my race?
Nope. We’ve never seen this work as well. Stick to email blasts and posts on social media, particularly Facebook and Instagram where people can tag each other.
Sponsors of GPS tracked events (5k and up)
Does Racery Sprint only work for 5ks?
No! A race can be set up with a longer distance. A person can cover the distance in one go or can start/stop the timer multiple times while covering the entire distance.
What does DNF mean beside a racer's name in the leaderboard?
Meaning "Did not finish," this indicates that the racer hasn't yet completed the race's distance.
Why do you advise that I run on a straight, open route when using Sprint?
Because it only periodically samples location, GPS is notorious for cutting corners on measuring. One researcher found that GPS-based devices underestimated distance by more than 50% on a curvy, wooded route.